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Indigenous Hearing loss

Indigenous Well Being

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Getting the best communication outcomes despite COVID 19

Responses to COVID 19 has hugely disrupted service delivery communication. Online training equips people with the information and strategies they need to deal with that.


Created as a contribution to the global community. Share globally, to empower locally.

Better Phone Communications in the Time of COVID 19

This presentation describes how to get the best communication outcomes from phone conversations. These strategies will make phone service provision better for most. However, they are especially important for certain groups who’re likely to have particular difficulties with phone conversations.

Hearing loss responsive communication training for health services

This training will help practitioners learn how to improve communication and health outcomes among the many Aboriginal people with hearing loss and/or auditory processing problems.

Improving communication with Aboriginal NDIS participants and their families in the Northern Territory.

Building communication skills of staff working with Aboriginal NDIS clients with hearing loss.
This course is free for NDIS providers in the Northern Territory. 

Hearing loss responsive communications training

Hearing loss is widespread among Indigenous people in Australia because of widespread childhood ear disease. This early onset hearing loss impacts on communication and wellbeing in many ways and is a major but mostly unrecognised contributor to Indigenous disadvantage in Australia. The Australian Medical Association recommended in 2017 that all those working with Indigenous people in Australia undertake this kind of training. This is the first and currently only online training available in this area.

The Conductive Hearing Loss Story

Children’s hearing loss can have important impacts on family relationships. Children can be unfairly punished for not ignoring carers when in fact they could not hear what is said to them. Children may be frustrated and angry about others not understanding what they want. It is important for families to know about the typical responses of children with hearing loss as well as how they can better communicate with and support affected children. This training provides the information for families to do this. Current research is highlighting children having a hearing loss  as being more likely to have child protection reports made about them. The information in this training can help to prevent children’s hearing loss having a damaging impact on family relationships. This training can help understand how how children with hearing loss their families can feel when it is hard to communicate as well as how to support children with hearing loss more effectively within families.

Recent research - conductive hearing loss and child protection and school attendance and performance among Aboriginal children in the NT.

This is a presentation given to COGSO (The peak parent body for the Northern Territory public education) on recent research and its implications on hearing loss among Aboriginal students in the NT. If you are an NDIS worker in the NT you are eligible to undertake this course at no cost to you. Please email damien@phoenixconsulting.com.au requesting the course to receive an access code.

Transcription Services

We provide confidential and professional transcription of verbal recordings at a reasonable price. Ideal for busy professionals, students and researchers. Please contact officeatphoenix@gmail.com for transcription inquiries.

Auditory processing problems among non Indigenous people.

Coming soon...

"On paper the training sounds really ‘nichey'. But once you dive in you realise your exploring something incredibly pervasive and endemic. You leave with many practical tools to connect better with others and to how to help others feel more connected."
- Participant in Alice Springs Training


Damien Howard

Principle psychologist

Dr Damien Howard is a psychologist and educator who has researched and worked in the area of hearing loss and auditory processing problems, especially among Indigenous people. He did his doctorate on conductive hearing loss and school learning and behaviour problems. He has researched how hearing loss among Indigenous people impacts multiple areas of Indigenous disadvantage. He also specialises in working with people affected by auditory processing problems. 

Jody Barney

Leading consultant

Jody Barney a Birri/Gubba Urangan woman from Far North/ South East Queensland and a proud South Sea Islander woman, who  has over 25 years of professional training and skills to work with communities, and over 40 years of the lived experience as a Deaf Aboriginal/ Islander woman. 

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